Connect network automation to the systems the business already uses.
Bring ITSM, CMDB, DDI, and other external systems into Gluware automation processes through service connectors.
WHY IT MATTERS
Disconnected systems turn automation into another handoff.
Network change processes depend on information and decisions held outside the network automation platform. When those connections are maintained as separate custom glue, teams inherit another recurring integration obligation. Service Connectors provide a way to incorporate external services into the Gluware process.
WHAT DIAL PROVIDES
Capabilities built for the work.
Use supported connector packages
Use packaged external API operations as drag-and-drop tasks in Network RPA. The documented ServiceNow connector supports problem, asset, incident, and change-request management.
Build the service-layer process
Connect supported ticket and service operations to Gluware tasks through process logic and variables. Available operations depend on the installed connector package.
Extend integrations for the business
Use the REST Development Kit in the IDE to develop additional API integrations where needed, including service-layer requirements such as DDI. Custom development is distinct from an installed prebuilt connector.
THE BUSINESS CONTRIBUTION
Connect the capability to visible value.
Connecting external systems reduces the manual coordination between network work and the enterprise processes it must follow. Teams can invest in the process design and required data relationships above a maintained automation foundation.
PART OF THE FULL STACK
Connect the work to the wider platform.
Service Connectors package external API operations for Network RPA. Native NetBox and ServiceNow CMDB sync use their own mapping and synchronization settings. Network RPA coordinates the wider process; the relevant Gluware applications perform infrastructure operations.
Orchestration & integrations
Network RPA
Build and run visual processes that connect Gluware applications, external systems, operational logic, scheduling, and traceable tasks.
Orchestration & integrations
NetBox Integration
Synchronize mapped device and site properties between Gluware and NetBox, with configurable property ownership, linking rules, exclusions, and schedules.
Functional lifecycle Orchestration & integrations
ServiceNow Integration
Synchronize mapped inventory with ServiceNow CMDB and use Service Connector tasks in Network RPA to connect ticket and change processes to automation.
Orchestration & integrations
Ansible Integration
Use Network RPA to incorporate Ansible playbooks into processes that span Gluware applications and external systems.
Put Service Connectors to work.
See how this capability can support your next network automation outcome.
CAPABILITIES THIS COMPONENT SUPPORTS