Bring network automation into the enterprise change process.
Synchronize mapped inventory with ServiceNow CMDB and use Service Connector tasks in Network RPA to connect ticket and change processes to automation.
WHY IT MATTERS
Automated change still needs to follow the company’s rules.
Service-management processes capture the authorization and records that make network change accountable. When automation operates separately, engineers must move information and status between systems by hand. Gluware’s ServiceNow integration brings that process into orchestration.
WHAT DIAL PROVIDES
Capabilities built for the work.
Link and synchronize CMDB records
Configure ServiceNow CMDB class mapping, device/CI linking, and property ownership to synchronize inventory records with Gluware.
Connect tickets through Service Connectors
Use the supported ServiceNow connector tasks in Network RPA for problem, asset, incident, and change-request management. Process logic determines how those records and any approval steps participate.
Invoke and coordinate automation
Use configured integrations and process API calls to connect service-management events to the relevant Gluware process. A CMDB sync operation and an ITSM ticket process are separate functions.
THE BUSINESS CONTRIBUTION
Connect the capability to visible value.
Network teams can apply automation within the business’s established change process. That helps connect faster delivery to the governance and records needed by operations, security, and compliance stakeholders.
PART OF THE FULL STACK
Connect the work to the wider platform.
Native CMDB integration maps and synchronizes records. Service Connectors expose the supported ServiceNow operations as Network RPA tasks. Network RPA coordinates the ticket and change process, while Device Manager, OS Manager, and CME (Config Model Editor) perform their respective network operations.
Orchestration & integrations
Network RPA
Build and run visual processes that connect Gluware applications, external systems, operational logic, scheduling, and traceable tasks.
Functional lifecycle components
OS Manager
Use OS catalogs and deployment plans to select approved images, validate readiness, schedule upgrades or downgrades, and review execution results on supported devices.
Business outcome solutions
Titan Exposure Remediation
The remediation component of Titan Exposure Management can orchestrate supported patches or compensating controls with approvals, validation, and outcome verification.
Put ServiceNow Integration to work.
See how this capability can support your next network automation outcome.
CAPABILITIES THIS COMPONENT SUPPORTS
See the functional value.
Network discovery & onboarding
Discover the fleet, establish device context, and turn existing configurations into models your team can manage.
Network exposure management
Bring device advisories, contextual CVE assessment, and supported remediation into a governed network process.
Cross-system orchestration
Connect network tasks, source-of-truth data, service-management steps, external executors, and records in a repeatable process.
Device inventory
Maintain discovered hardware, software, configuration, site, and advisory information in a shared device inventory.